NowTech – Your Trusted ServiceNow Partner
Unlock the full potential of the ServiceNow platform with NowTech Pvt Ltd. From strategic architecture and implementation to CMS, FSM, ITSM, and CSDM—we offer end-to-end technical consultancy to transform your workflows and elevate business outcomes.
Tailored, Technical Excellence
We offer consultancy that’s deeply technical yet strategically aligned with your objectives for meaningful platform adoption.
UK-Based, Globally Minded
Operating from London, we understand both local nuances and global best practices.
Comprehensive Lifecycle Support
From initial architecture to implementation, adoption, and optimisation—we stand by you every step of the ServiceNow journey.
About Us
At NowTech, we are passionate ServiceNow experts based in the UK, delivering high-value technical consulting to empower businesses across IT and customer-centric domains. Whether you’re optimising ITSM, streamlining field service operations (FSM), or aligning your infrastructure with CSDM, we provide strategic, scalable, and secure solutions tailored to your unique challenges.
NowTech delivers end-to-end ServiceNow services—including architecture, CSM, FSM, ITSM, CSDM and more—with precision, innovation, and integrity.
Our Expertise
Strategic & High-Level Architecture
Design and implement robust ServiceNow platform architectures that align with your enterprise roadmap—ensuring scalability, compliance, and seamless integration with legacy systems.
ITSM & CSM Implementation
Streamline service delivery and enhance customer engagement with tailored configurations, workflow automation, and self-service portals.
Field Service Management (FSM)
Optimise your mobile workforce with intelligent automation, dynamic scheduling, and real-time asset tracking to elevate field service efficiency and customer satisfaction.
Common Service Data Model (CSDM)
Establish a unified, business-aligned data model to improve visibility, reporting, and governance across the ServiceNow platform.
Bespoke Module Integration
Whether it’s ITOM, HRSD, or bespoke workflows, we deeply understand ServiceNow’s modular ecosystem and can deliver tailored solutions that elevate your platform’s impact.
Clients
Case Studies
CSDM
A financial services client lacked data governance across its IT estate. NowTech implemented ServiceNow CSDM to align services, applications, and infrastructure.
Result: Enhanced visibility across business services, improved reporting, and provided a foundation for ITOM and AIOps adoption.
FSM Implementation
A UK telecom provider needed to optimise field workforce management. NowTech designed and implemented ServiceNow FSM, automating scheduling and integrating with mobile devices.
Result: Field engineer efficiency increased by 25%, on-site arrival accuracy improved, and customer complaints dropped significantly.
ITSM Transformation
A leading manufacturing client was struggling with fragmented IT support processes and low SLA compliance. NowTech implemented ServiceNow ITSM with a streamlined incident, problem, and change management framework.
Result: SLA compliance improved by 42%, resolution times dropped by 30%, and user satisfaction scores increased within 3 months.
Get In Touch
Ready to transform your ServiceNow ecosystem into a powerhouse of efficiency, insight, and innovation? Contact us for a discovery call or to request a tailored proposal..
